Warranty Policy

Warranty Coverage

At Price Brust, we are committed to providing genuine smartphones and excellent customer service. We stand behind the quality of the products we sell and offer warranty support in accordance with the manufacturer's warranty terms or the warranty period specified on the product page.

The warranty covers manufacturing defects and hardware faults that occur under normal usage during the applicable warranty period.

What Is Covered

Depending on the product, the warranty may cover:

  • Manufacturing defects

  • Hardware malfunctions

  • Factory-related issues

  • Device faults covered by the manufacturer

If your device develops a valid warranty issue, we will assist you with the warranty claim process.

What Is Not Covered

The warranty does not cover:

  • Physical or accidental damage

  • Water or liquid damage

  • Screen cracks or broken displays

  • Damage caused by misuse, neglect, or unauthorized repairs

  • Software issues caused by third-party applications or modifications

  • Normal wear and tear

  • Accessories unless specifically covered

Unboxing Video Requirement

To protect both our customers and our business, an uninterrupted unboxing video is mandatory for reporting:

  • Wrong product received

  • Missing accessories

  • Physical damage upon delivery

  • Dead-on-arrival (DOA) devices

The video must:

  • Start before opening the sealed package.

  • Clearly show the shipping label and sealed packaging.

  • Continue without any cuts or edits until the phone and all accessories are fully visible.

Claims regarding physical damage, missing items, or incorrect products cannot be processed without a complete unboxing video.

Warranty Claim Process

If you experience a warranty issue:

  1. Contact our customer support team.

  2. Provide your order number and proof of purchase.

  3. Share photos or videos of the issue if requested.

  4. Our team will review your claim and guide you through the warranty process.

Customers may be required to send the device to our service team or an authorized service center for inspection.

Repair or Replacement

If the warranty claim is approved, Price Brust will, at its discretion:

  • Repair the device,

  • Replace the device with the same or an equivalent model, or

  • Provide another suitable resolution where applicable.

Repair or replacement processing times may vary depending on product availability and inspection results.

Warranty Limitations

  • Warranty is valid only for the original purchaser.

  • Warranty is non-transferable.

  • Warranty does not include compensation for data loss. Customers are advised to back up their data before submitting a device for repair.

Need Assistance?

If you have any questions regarding your warranty or need to submit a warranty claim, please contact our customer support team. We are always happy to assist you and ensure you have the best shopping experience with Price Brust.