Return Policy

At Price Brust, customer satisfaction is our priority. We strive to ensure that every smartphone and accessory is delivered in perfect condition. If you receive a product with a valid issue, we are here to help.

Return Eligibility

You may request a return if:

  • You receive the wrong product.

  • The product arrives physically damaged.

  • The device is dead on arrival (DOA).

  • Required accessories are missing from the package.

To qualify for a return, the product must:

  • Be reported within 24 hours of delivery.

  • Be in its original condition with all accessories, packaging, manuals, and seals (where applicable).

  • Not show any signs of use, damage, or modification by the customer.

Unboxing Video is Mandatory

To process any return request, an uninterrupted unboxing video is required.

The video must:

  • Begin before opening the courier package.

  • Clearly show the shipping label and sealed package.

  • Continue without pauses, edits, or cuts until the phone and all accessories are fully visible.

Return requests for damaged, missing, incorrect, or defective items cannot be approved without a complete unboxing video.

Non-Returnable Items

Returns will not be accepted if:

  • The device has been used, activated, or damaged after delivery.

  • The issue is caused by accidental damage, liquid damage, misuse, or unauthorized repairs.

  • The return request is made after the allowed reporting period.

  • The original packaging or accessories are missing.

  • An unboxing video is not provided for claims related to damage, missing items, or incorrect products.

Return Process

To request a return:

  1. Contact our customer support team within 24 hours of receiving your order.

  2. Provide your order number and proof of purchase.

  3. Share the required unboxing video along with photos or videos of the issue.

  4. Our team will review your request and guide you through the next steps.

Please do not return any product without prior approval from our support team.

Inspection & Approval

Once the returned product is received, our team will inspect it to verify the reported issue. If the claim meets our return policy, your return will be approved and processed accordingly.

If the returned product does not meet the conditions outlined in this policy, the return request may be declined, and the product may be shipped back to you.

Need Help?

If you have any questions regarding our Return Policy or need assistance with a return request, please contact the Price Brust Customer Support Team. We are committed to providing a smooth and transparent shopping experience.