Refund Policy

At Price Brust, we are committed to providing genuine smartphones and a reliable shopping experience. If an order qualifies for a refund under the conditions below, we will process it promptly and fairly.

Refund Eligibility

A refund may be approved if:

  • You receive the wrong product.

  • The product arrives damaged during shipping.

  • The device is confirmed to be Dead on Arrival (DOA).

  • The ordered product is unavailable after payment has been successfully received.

  • Your order is cancelled by Price Brust before shipment.

Unboxing Video is Mandatory

To protect both our customers and our business, an uninterrupted unboxing video is required for all refund claims related to:

  • Physical damage

  • Wrong product received

  • Missing accessories

  • Dead-on-arrival (DOA) devices

The video must:

  • Start before opening the courier package.

  • Clearly show the shipping label and sealed package.

  • Continue without any cuts or edits until the phone and all accessories are fully visible.

Refund requests for these issues cannot be processed without a complete unboxing video.

Non-Refundable Cases

Refunds will not be approved if:

  • The device has been used, activated, or damaged after delivery.

  • The issue is caused by accidental damage, liquid damage, misuse, or unauthorized repairs.

  • The return request is submitted after the allowed reporting period.

  • The original packaging, accessories, or invoice are missing.

  • An unboxing video is not provided for claims involving damage, missing items, or incorrect products.

  • The issue is covered under the manufacturer's warranty and can be repaired or replaced instead of refunded.

Refund Process

To request a refund:

  1. Contact our customer support team within 24 hours of receiving your order.

  2. Provide your order number and proof of purchase.

  3. Submit the required unboxing video along with photos or videos of the issue.

  4. Our team will review your request and verify the claim.

  5. If approved, your refund will be processed using the original payment method whenever possible.

Refund Timeline

Once your refund request is approved:

  • Refunds are generally processed within 5–10 business days.

  • The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Shipping Charges

  • Shipping charges are non-refundable, unless the refund is due to our error, such as sending the wrong product or a defective item.

  • If the return is approved because of a verified issue on our side, Price Brust will cover the applicable return shipping costs where appropriate.

Need Assistance?

If you have any questions about our Refund Policy or need help with a refund request, please contact the Price Brust Customer Support Team. We are committed to resolving your concerns quickly and providing the best possible shopping experience.